Frequently Asked Questions

What is the delivery time?

Products that are in stock and are ordered before 3 p.m. will be sent the same day. Products that are not in stock are immediately scheduled for production. Expect a delivery time of approximately 4 weeks in that case.

What are the shipping costs?

Shipping within the Netherlands and Belgium is always free.

What guarantee does Enjoyable Warmth provide?

We give a 2 year warranty on our products. After registration this is extended to 3 years. See our terms and conditions for more details.

Do you also mount?

We do not mount our products. However, our products are easy to build in as they do not require flue gas discharge, gas pipes or other potentially hazardous elements; if you are not handy yourself, you can ask a local contractor or installer. See also the product manual for safety instructions.

Can I return products for free?

Products can be returned for free within 30 days of the purchase date. The costs for the return shipment are not reimbursed by us. See also our returns policy.

Is it possible as an entrepreneur within the EU to order without VAT?

Yes, that's possible. Send the article (s) you want to order by e-mail and we will send you an invoice on which the VAT has been transferred. After payment of the invoice, the item (s) will be sent.

What kind of battery does the remote control of the bioethanol burner fit?

The required battery type is CR2032 (3V).